Modern cars, light trucks, and sport-utility vehicles come with complex
technology such as digital dashboards, oxygen sensors, electronic computers,
unibody construction, and more. They run better, longer, and more
efficiently than models of years past. However, they eventually need to be
Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
- Do not ignore any warning signals your car may give you.
- Carry a written list of the symptoms that you can give your mechanic.
- Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
- It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?
Check for the following common vehicle maintenance issues on a regular basis:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, and vibrations.
- When did the problem first start?
How to manage your service experience:
- Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
- Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
- Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Make sure the shop has your contact information readily available, so you can be reached as soon as possible.
Brenton Rummelt, 06/30/2021
I took my 2010 Honda Accord in on 6/28/21 for some services, one of which was R&R left rear strut. In working on that, the technician, Jeff, discovered my back seat release to fold them down was broken. By the close of the day they’d figured out a way to get it to work; they had to replace a bushing to repair it. So, the next day 6/29 I received a text from Stephannie around noon-ish, who, as I’ve said in previous reviews is absolutely the best. She is in constant communication with the customers, and one never has to wonder what’s going on with their vehicle. So, I get the text indicating my car is finished and ready for pick-up. And, they came under the original estimate by nearly $200 dollars, and did not charge me for fixing the backseat release. I was elated, needless to say. Moreover, I can’t remember the last time I received this level of care, kindness and professionalism. I am completely loyal to Dave’s Pro Auto, I will not take my car anywhere else. FYI, they do extended warranty work, too. And, have multiple coupons available on their website for services. Also, as I stated in a previous review, they service the expensive import models, too. One can’t go wrong with giving this gem of a business, and their top notch staff a look-see. You won’t be disappointed. Thank you all at Dave’s Pro Auto for truly making my day; several times over. I am extremely grateful.